Name of holiday rental:

Moorland Breeze

Contact details:

Julie ; 07786915054

email; info@moorlandbreeze.co.uk

Terms and conditions when booking. 

Please take the time to read these booking Terms and Conditions. These have been carefully and considerately written to describe the booking policies and procedures clearly and clarify the contractual relationship between you and the Owners of Moorland Breeze. If you require any help or advice at all, contact us.

Making a Reservation

Reservation enquiries can be made by email or by telephoning Moorland Breeze. Moorland Breeze will provisionally hold the property for forty-eight hours. When making a provisional booking, you shall receive a copy of the Terms and Conditions (T&Cs) and a Booking Form. Please note: If Moorland Breeze does not receive payment (in part or full) within 48 hours, the provisional booking will be cancelled automatically, and the dates will be released (This period is reduced to 24 hours for bookings commencing within seven days of the provisional booking date).

Confirming a Booking

To confirm a booking, you must acknowledge that you have read the T&Cs and complete the Booking Form; booking confirmation is impossible without this. The person who completes the Booking Form and agrees the T&Cs does so on behalf of all party members and binds them jointly and severally to the terms therein (See Authority to Sign below). You must also pay the cost of the holiday and any charges for additional services that might be due. Any payment you make to Moorland Breeze regarding property is deemed to confirm acceptance of these Terms and Conditions. Upon receipt of payment, Moorland Breeze will secure the property for the requested dates and will send you a receipt to confirm the funds received and confirmation that Moorland Breeze is secured for your exclusive use, subject to the Cancellation Policy (below).

Payment to confirm a booking is possible by bank transfer, cheque or cash only. Please note: For clarity, booking Confirmation consists of three linked parts: Acceptance of the T&Cs, Payment and completion of the Booking Form. The T&Cs are deemed to be in force upon your agreement and / or on receipt by Moorland Breeze of any payment from you.

For security and privacy reasons, we do not provide full details of the location until you pay the balance of the holiday cost in full. Upon receipt of the final balance payment, full directions to Moorland Breeze shall be provided.

Payment of the Cautionary Deposit

A Cautionary Deposit is required to cover costs resulting from the action or inaction of a guest of Moorland Breeze or a member of their party, such as (but not limited to): the property or the surrounding area being left in an unreasonable state, loss or non-return of keys, neglect or damage to the buildings or the surrounding area, damage or loss of contents and/or, any extra or excessive cleaning costs required. Wine removed from the wine exchange and not replaced will be charged at £10 per bottle; this will be deducted from the cautionary deposit.  The amount of the Cautionary Deposit will be advised to the Client when booking the holiday and in the Booking Confirmation email.

Where a Cautionary Deposit is required, Moorland Breeze will endeavour to email a reminder for the Cautionary Deposit to the Client. However, the Client’s responsible for ensuring payment of this is received in full by Moorland Breeze a minimum of two weeks before your arrival date. Access to the Moorland Breeze site will be denied if full payment of the Cautionary Deposit has not been made in cleared funds, and the booking will be treated as a cancellation; no refund will be due or issued.

Cautionary Deposits may be made by bank transfer or cash. If paying the Cautionary Deposit by bank transfer, you must allow sufficient time to ensure that the funds are cleared by the due date. Cheques are not accepted for Cautionary Deposit payments. If the Cautionary Deposit is not received on the due date, the booking will be treated as a Cancellation by you (See Cancellation Policy below), and the booking dates will be released. Restoration of the booking shall be treated as a new booking where payment in full is due; since the dates will be released, restoration of a booking is not guaranteed.

Refund of the Cautionary Deposit

The cautionary deposit will be refunded within 14 days of your departure from the property, less any costs incurred.

In the event of damages attributed to you or your guest during your stay, Moorland Breeze shall notify this to you as quickly as reasonably possible, together with any evidence, if practical. The cost of any remedial action shall be deducted from the Cautionary Deposit, and the balance refunded to you. In the event that the cost of rectification for losses or damage caused by you or a member of your party exceeds the Cautionary Deposit held, Moorland Breeze shall notify you of any additional amount owing. You are advised that Moorland Breeze reserves the right to pursue recovery of any additional cost over and above the Cautionary Deposit, and for this reason, adequate personal liability insurance is strongly recommended (See Insurance Requirements below).

In the event that Moorland Breeze is unable to contact you to advise of deductions from the Cautionary Deposit, then Moorland Breeze will not be held accountable for any bank charges or other losses incurred by you resulting from those deductions from the Cautionary Deposit. If Moorland Breeze is unable to contact you, a refund of the balance of the Cautionary Deposit cannot be guaranteed within 14 days. Where the cautionary deposit is paid by bank transfer, it shall be refunded by bank transfer. You must provide Moorland Breeze with your correct bank account details to facilitate this. Refund of the Cautionary Deposit will not be processed until Moorland Breeze is in receipt of your account details, Moorland Breeze cannot be held responsible if the damage deposit is not refunded within the 14 day time scale if this information has not been provided. A charge may apply where the Cautionary Deposit is credited to an international bank account.

Please ensure we have all relevant contact details to enable us to contact you when refunding your damage deposit.

The Price of Your Accommodation

All prices quoted at the point of enquiry are valid on the day on which they were given. Prices quoted for a provisional booking are valid for 48 hours from when the provisional reservation is made (This period is reduced to 24 hours for bookings commencing within seven days of the provisional booking date). After the reservation period, when Moorland Breeze has not received a deposit, prices quoted may be subject to change.

Notwithstanding the above, Moorland Breeze reserves the right to amend prices quoted as a result of errors or omissions. Any changes resulting from an error or omission shall be notified to you as soon as possible and you shall be able to cancel the booking if the amended price is significantly higher than the original price quoted. 

Price Guarantee

Errors and omissions excepting Moorland Breeze guarantees that the price of the holiday will not be subject to any surcharges once the Client has paid a deposit, unless the booking has been amended, once the confirmation has been issued. All prices are based on £ Sterling. 

Payment Method

Payments may be made by bank transfer, cash or cheque; please allow sufficient time (we recommend two weeks) for cheques or bank transfers to clear before the payment due date. Payment by cheque is not available for Cautionary Deposits unless received a minimum of 14 days before arrival. Cheques for payments should be made payable to Mrs P E Foxwell. Post-dated cheques are not acceptable.  All payments are made in £ Sterling unless otherwise indicated. Overseas clients may pay in £ Sterling by international bank transfer or cheque drawn on a UK bank. Any charges for receiving payments from overseas will be passed to the Client.

Booking Amendments

Requests to change confirmed booking dates should be made no later than three months prior to the arrival date.

Moorland Breeze will make every effort to facilitate a booking amendment; however, requests are subject to the consent of Moorland Breeze and may be declined. A £30.00 Administration Fee may be charged to

the Client for each amendment. Booking amendments requested within 6 weeks will be treated as a booking cancellation and may be subject to the terms of the Cancellation Policy (Below). By agreeing these T&Cs you warrant that they will not sell or transfer the booking to another party without Moorland Breeze’s consent.

Eligibility

Moorland Breeze is a private property and a sacred space. Moorland Breeze has restrictions in place for the types of booking that we will accept at the property. At the point of booking Moorland Breeze will request the occasion for your stay; if it transpires that the occasion is not as detailed, your Cautionary Deposit may be retained as compensation.

Party Size and Members

There are limits on the number of guests that can be at a property, and the number of guests at the property must not exceed those limits except with a prior written agreement from Moorland Breeze. Admittance to the property may be refused, or you may be asked to vacate Moorland Breeze immediately if this condition is not observed. Party members are those detailed on the Booking Form completed by you. We will not accept reasons of confidentiality for un-named guests as Moorland Breeze’s ultimate care in maintaining integrity and not passing personal information to any third party whatsoever (including not storing any personal information electronically).    

If you alter the party without prior request and/or if additional people are given unauthorised access to the property, then additional costs incurred will be deducted from the Cautionary Deposit. Moorland Breeze reserves the right to refuse admission to the property or to ask you and any party members to vacate Moorland Breeze with immediate effect if you fail to adhere to this condition.

Care of the Property

You are legally obliged to take all reasonable and proper care of the property, including buildings, gardens, fixtures, fittings, furniture, pictures and other effects in or around the property. You shall leave them in the same state of repair and condition at the end of the rental period as found at the beginning. In the event of any damage to property or equipment during the stay, you must notify Moorland Breeze.  You shall leave Moorland Breeze in a tidy condition: this includes collecting any litter and placing any rubbish in the appropriate outside bins. You agree (and on behalf of other party members) to respect your surroundings and not to disturb or otherwise annoy the occupants of neighbouring properties. Moorland Breeze owners reserve the right to enter the property to investigate concerns relating to the care of Moorland Breeze or disturbances. Moorland Breeze owners are within their rights to request that your party vacate the property immediately if it is found to be neglected or damaged. Failure by you to exercise reasonable care may result in deductions being made from the Cautionary Deposit. On departure, if the Moorland Breeze owners are dissatisfied with the condition of the Moorland Breeze property, they may refuse to take a booking from you again.

Please note: Do ensure that you take all your belongings with you when you depart the property, as the Moorland Breeze owners reserve the right to deduct any charges incurred in returning your property from your Cautionary Deposit.

Inventory

Where an inventory has been provided for the rental property, the Client is requested to report any discrepancies to Moorland Breeze on arrival; otherwise, the inventory will be deemed to be correct. Where Moorland Breeze has provided a library of books and maps, these are for reference during your stay only. You agree not to remove any of the library items from the property.

Personal belongings

Moorland Breeze owners cannot accept any responsibility or liability for loss of or damage to any of your personal items, belongings or vehicles, however caused.

Linen

Sun cream, fake tan, waterproof make-up, massage oil and hair dye can all cause permanent damage to bedding, linen, cushions and towels, and Moorland Breeze asks that you take care when using these products. Moorland Breeze recommends that guests planning to use such products during their stay bring their own spare linen to prevent damage to items within the Moorland Breeze properties. If damage/staining does occur and the items cannot be cleaned, a charge may be levied from the Cautionary Deposit to replace these items.

Smoking

Please note that no smoking or Vaping is allowed inside the Moorland Breeze property. Clients failing to adhere to this condition may forfeit the Cautionary Deposit. Outdoor space is provided for smoking, but clients must always ensure that any rubbish, including smoked items, is placed safely in the rubbish.   

Pets

Pets are not permitted at Moorland Breeze. Clients bringing pets into the Moorland Breeze property will forfeit their Cautionary Deposit.

Booking Cancellation Policy

Booking Cancellation by you

A booking can only be cancelled before the accommodation start date. If you wish to cancel a booking you must contact the Moorland Breeze team; Moorland Breeze will also require written confirmation of cancellation (email is acceptable). The written cancellation must be issued and signed by you. The cancellation takes effect from the day that the written confirmation is received. All cancellations will be subject to a £30 administration charge. A cancelled booking cannot be reinstated.

Cancellation Charges are as follows:

30% of the total holiday cost where cancellation notice is received no less than 4 weeks before the booking start date.

100% of the total holiday cost where cancellation notice is received less than 4 weeks before the booking start date.

Subject to the application of an Administration Fee of £30, wherever possible, Moorland Breeze will actively re-sell cancelled dates. If successful, subject to the limits above, we will return to you any monies paid less the difference between the cost of the cancelled booking and the replacement booking. If Moorland Breeze is unable to sell any part of the cancelled period, then all monies paid will be forfeited. For this reason, we strongly advise clients to obtain their own holiday cancellation insurance. Moorland Breeze shall not repay any monies due to you as the result of a booking cancelled by you until the whole of the cancelled period has been resold or the last day of that period is passed.  

Booking Cancellation Moorland Breeze

It is extremely unlikely that Moorland Breeze would cancel a confirmed booking. If however, for reasons beyond the reasonable control of Moorland Breeze, providing the cancellation does not arise from reasons of Force Majeure (Below), all monies paid by you will be refunded.

Arrival and Departure Times

You are requested to adhere to the arrival and departure times agreed on your booking form. Changes to these times can be requested prior to arrival but are subject to confirmation from Moorland Breeze and may incur a charge. 

Arrival after 4pm. 

Departure by 10am. 

Authority to Sign

The person who completes the Booking Form certifies that they: Are authorised to agree the Booking Conditions on behalf of all persons included on the Booking Form, including those substituted or added at a later date, and binds them jointly and severally to these terms. Are over eighteen years of age. Agree to take responsibility for the party members occupying the property, and to notify Moorland Breeze if they are not a member of that party.

Accommodation Reservation

When you have made a payment and returned all paperwork as requested, the holiday accommodation is

confirmed. Confirmation is the acceptance of the booking by Moorland Breeze under these Terms and Conditions. Moorland Breeze will send you a confirmation email verifying the details of your booking. This is the only confirmation that will be sent unless you decide to alter any details of the holiday booked when an updated invoice will be issued.

Insurance requirements

Although not mandatory as part of the T&Cs, Moorland Breeze strongly advises purchasing holiday insurance.

Clients should obtain insurance that at least includes holiday cancellation coverage for the value of their booking for their own protection and peace of mind. The insurance policy will ideally cover other eventualities, such as travel and road conditions. Moorland Breeze shall not be liable for circumstances that may prevent you from accessing the Moorland Breeze property (See Force Majeure, below). Clients are legally responsible for any damage caused during their stay at the Moorland Breeze property; therefore, we also strongly recommend that any insurance covers losses due to personal liability claims.

Property Standards

Moorland Breeze is inspected carefully and thoroughly by the owners. 

Changes may occur during the period between the preparation of the description and your accommodation booking;

As such, Moorland Breeze reserves the right to change any of the facilities or services advertised. It is a requirement that any problems are reported immediately to the Moorland Breeze team. You must report any pre-existing damage noticed upon arrival within 24 hours. If any issues arise during the stay, you must contact Moorland Breeze as soon as reasonably practicable for the issue to be investigated and, if required, to take remedial action. If an issue is not reported or Moorland Breeze is denied an opportunity to investigate or rectify a problem during the holiday, then the Client will have waived all rights in the matter.

Privacy Policy

Any personal information supplied to Moorland Breeze is used, held or stored in accordance with the Data Protection Act 1998. Moorland Breeze never provides Client information to anyone else, unless we would be obliged by law to disclose it. Personal information provided by you in registering for Moorland Breeze booking will be used by Moorland Breeze in the provision of that service. In agreeing these T&Cs you and your party warrant that the Moorland Breeze property details, including the address and Moorland Breeze owner details will not be reproduced or passed onto any third party without prior written permission from Moorland Breeze.

For the security and privacy of the owners and other guests, Moorland Breeze shall not disclose the location and details of the property until a completed booking form and payments due received and the T&Cs agreed by you as the Client. The full details, including the address, comprehensive directions and key arrangements shall be sent upon receipt of the balance payment in full. You as the client agree to not, under any circumstances, exploit for commercial purposes any photographic or moving images of the property.

Intellectual Copyright

The copyright and all other rights on www.moorlandbreeze.co.uk are owned by Moorland Breeze or the material is included with the permission of the rights owner; copying site content for any commercial or business use is strictly prohibited.

Liability

Moorland Breeze accepts no liability for loss of or damage to a Client's possessions on the Moorland Breeze property. Nothing in these conditions excludes or limits the liability of Moorland Breeze for death or personal injury caused by Moorland Breeze’s negligence; or for any matter for which it would be illegal for Moorland Breeze to exclude or attempt to exclude their liability. Moorland Breeze owners shall not, except if caused by our negligence or breach of these Booking Conditions, be under any liability to you or third parties for any accident, damage, loss, injury, expense or inconvenience which may be suffered, incurred or arise out of or in any way connected with the rental. No term of the Contract is enforceable under the Contracts (Rights of Third Parties) Act 1999 by a person who is not party to the Contract.

Force Majeure

Moorland Breeze cannot accept any liability or pay any compensation where the performance or prompt

performance of our contractual obligations is prevented or affected by circumstances amounting to force majeure.

Force majeure is any event which Moorland Breeze owners could not, even with all due care and attention, avoid. Such events may include war or threat of war, civil strife, natural or nuclear disaster, industrial dispute, terrorist activity, fire, adverse weather conditions, unforeseen local building or road-works, unavoidable technical problems with transport, closure or congestion of airports or ports, cancellations or changes of schedule by scheduled airlines and all similar circumstances beyond our control.

Passports and Visas

It is the responsibility of the Client to ensure that all travel documentation is valid, as airlines will not permit

passengers to travel who do not have the correct documentation and who cannot comply with all regulations and Health requirements.

Breach of Contract

If any of the above conditions are breached by the Client or any member of their party, the Moorland Breeze owners reserve the right to enter the property and request that the party leave the property with immediate effect.

Governing Law

This agreement is governed by English law, with English Courts having exclusive jurisdiction.

Thank you for taking the time to read through the Terms and Conditions. 

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© 2023 by Moorland Breeze.